My name is Brian , and I am a firefighter with the Granbury Volunteer Fire Department. I recently purchased the Carbonic Blaze Smart Watch (Sport Mode – Rugged) via Amazon and received it this afternoon. I was excited to find a watch that seemed perfect for my demanding duties as a firefighter, designed to handle rugged conditions without concern for damage.
Unfortunately, this evening, while preparing for a structure fire, the watch band broke, causing the watch to fall to the floor. This was both surprising and disappointing, as I had high expectations for the durability and toughness advertised for this product.
Prior to this incident, I had been enthusiastically sharing with my colleagues at the firehouse how impressive the watch was. Many of them were considering making the switch from their reliable G-Shocks after seeing its features. I’ve personally used G-Shocks for over 25 years without experiencing issues like this. While I would prefer to continue using the Carbonic Blaze Smart Watch, the quality of the watch band has raised concerns.
I would greatly appreciate it if you could address this issue and help make things right. I’m still eager to give this watch another chance as a replacement for my old G-Shocks, provided the durability can meet the demands of my profession.
Thank you for your time and assistance. Wishing you a happy and safe holiday season and a wonderful New Year.
Best regards,
firefighter
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